Privacy Policy

Padua LLC (“Padua,” “we,” “us,” or “our”) provides financial counseling and education services, including budget coaching, cash-flow coaching, and related support for individuals and families. This Privacy Policy explains how we collect, use, and protect information when you visit savewithpadua.com, contact us, or use our services.

Padua is a counseling and education service. We do not provide investment advice, tax advice, or legal advice.

1. Information We Collect

We may collect:

• Contact information you choose to share, such as your name, email address, phone number, and household details when you start a conversation or begin onboarding.
• Service information related to budgeting, cash flow, spending categories, savings goals, and debt-payoff coaching.
• Account-connection data if you choose to link financial accounts through Plaid or a similar secure connection provider. This may include account balances, transaction history, and related cash-flow information needed to organize a budget and provide support.
• Communications you send us by email, form, text, or scheduled conversation.
• Website information such as pages visited, device type, browser type, and approximate location, typically collected through Squarespace and similar site tools.

We do not require you to connect bank accounts in order to visit the website or send an introductory message.

2. How We Use Information

We use information to:

• Respond to inquiries and schedule conversations
• Provide financial counseling, budget coaching, cash-flow clarity, and ongoing accountability
• Organize transactions into plain-language categories and prepare reports or observations
• Communicate about your service, scheduling, and support
• Improve the website and understand how visitors use it
• Protect the security of our services and comply with law

We do not sell personal information.

3. Account Connections and Plaid

If you connect accounts, that connection is handled through Plaid or another secure third-party provider. Those providers have their own privacy practices. We use connected-account information only to deliver the counseling and education services you request, such as tracking cash flow, categorizing spending, and supporting your goals.

You may disconnect linked accounts at any time by contacting us or through the tools made available by the connection provider, subject to that provider’s process.

4. How We Share Information

We share information only as needed to operate the service:

• With the counselors and authorized team members supporting your household
• With service providers who help us operate the website, email, scheduling, or secure account connections (for example, Squarespace or Plaid)
• When required by law, legal process, or to protect the rights, safety, or security of Padua, our clients, or others
• In connection with a reorganization or similar business transfer, subject to appropriate safeguards

We do not share your information with advertisers for their independent marketing.

5. Cookies and Website Tools

Our website is hosted on Squarespace and may use cookies or similar technologies to operate the site, remember preferences, and understand basic traffic patterns. You can control cookies through your browser settings. Some site features may not work as intended if cookies are disabled.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect information. No method of transmission or storage is completely secure. Please use care when sending information by email.

7. How Long We Keep Information

We keep information for as long as needed to provide services, maintain records of our work with you, meet legal or accounting requirements, and resolve disputes. When information is no longer needed, we take steps to delete or de-identify it.

8. Your Choices

You may:

• Ask us what personal information we hold about you
• Request a correction of inaccurate information
• Ask us to delete information, subject to records we must retain
• Disconnect linked accounts
• Unsubscribe from non-essential email by contacting us

To make a request, email hello@savewithpadua.com.

9. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us and we will take appropriate steps.

10. Third-Party Sites

The site may link to third-party pages, including future Client Portal, Counselor Login, and Onboarding destinations. Those sites have their own privacy practices. This policy applies to the Padua marketing website and to information we collect in the course of our counseling and education work.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above will change when we do. Continued use of the website or our services after an update means you have had notice of the revised policy.

12. Contact

Padua LLC
Pittsburgh, PA
hello@savewithpadua.com